Privacy policy
Last updated: July 2026
Who we are
Roop Pilates ("Roop", "we", "our") is committed to protecting your privacy.
If you have any questions about this policy, please contact:
Email: hello@rooppilates.com
What information we collect
We collect information when you:
Visit our website.
Book classes or create an account through our booking platform, Gymflow.
Choose to receive marketing communications from us through Gymflow.
Depending on how you interact with us, we may collect:
Your name
Email address
Telephone number
Booking information
IP address
Browser and device information
Website usage information collected through cookies
How we use your information
We use your information to:
Manage class bookings and memberships.
Send marketing communications where you have chosen to receive them.
Improve our website and user experience.
Meet our legal and regulatory obligations.
Booking platform
Bookings, memberships and payments are managed through our third-party booking platform, Gymflow.
When you make a booking, your personal information is also processed in accordance with Gymflow's Privacy Policy.
Google Analytics
We use Google Analytics to understand how visitors use our website.
Google Analytics collects anonymous information such as pages visited, time spent on the site, device type and general location. This information helps us improve our website and services. Google Analytics does not identify you personally.
You can learn more about how Google uses this information here:
https://policies.google.com/privacy
Cookies
Our website uses cookies to help the site function correctly and to understand how visitors use our website.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can change your cookie preferences at any time through your browser settings.
Sharing your information
We only share your information with trusted service providers where necessary to operate our business, including:
Gymflow
Google Analytics
Our website hosting provider
Email service providers, where you have subscribed to marketing communications
We do not sell your personal information.
How long we keep your information
We only keep your personal information for as long as necessary to provide our services, comply with legal obligations or resolve disputes.
Your rights
Under UK data protection law, you have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Object to certain processing.
Withdraw your consent where processing relies on consent.
Lodge a complaint with the Information Commissioner's Office (ICO).
More information is available at www.ico.org.uk.
Contact
If you have any questions about this Privacy Policy or your personal information, please contact: